Fimecon Oy, which operates in Kuopio and Varkaus, is guided by a quality management system based on the SFS-EN ISO 9001: 2015 standard. The management of the company is committed to following the quality system and developing the quality of operations in cooperation with the staff. Quality policy is implemented and maintained in all activities of the company and at all levels of the organization.
We also apply the requirements of the SFS-EN ISO 14001: 2015 environmental system standard. We adhere to the principles of sustainable development and minimize the environmental impact of our operations while complying with laws and regulations..
Environmental aspects and the environmental impact of different projects are taken into account in all activities of the company. Environmental safety of products means that environmental impact of the product being designed throughout its life cycle is already assessed and taken into account at product development stage. We also take environmental considerations into account when planning our business.
To promote safety, we carefully familiarize our employees with their new responsibilities. We seek to identify potential hazards in our operations and eliminate them through training and safety guidelines. We are constantly improving the safety and health of our company.
Setting goals is based on a strategy that is updated annually. Strategic targets set financial, operational and qualitative goals for service group related processes, assignments and projects. The structure of our operating system consists of a quality manual, process descriptions, general operating instructions, quality guidelines, plans and documentation as deemed necessary.
The purpose of our company is to provide accurate and reliable services as economically and efficiently as possible, while complying with the quality standards of our clients. We continuously improve the quality of our operations through continuous monitoring. Our quality system ensures the systematic operation of our company and its continuous development, together with increasing customer satisfaction.
We monitor customer satisfaction through complaints, feedback, customer meetings and customer satisfaction surveys. We develop our services based on the feedback we receive from our customers. We process customer feedback as soon as possible and identify potential areas for improvement. This ensures that our services meet the needs of our customers. Our customers can send inquiries or feedback about our activities around the clock, anonymously or under their own name at www.fimecon.fi.
Effectiveness of the quality system is continually improved through the use of quality policy, quality objectives, audit results, data analysis, corrective and preventive measures, and management reviews.
We conduct an extensive internal audit every year to ensure that the quality of our operations and service is in accordance with pre-established plans and requirements, systematically executed and effectively implemented and maintained. The results of the audits will show how effectively the policy has been improved and the effectiveness of corrective actions will be reviewed.